Last updated: August 9, 2026
We want you to be satisfied with your ESTRA purchase. You may request a return within 30 days after your order is delivered.
Return eligibility
To qualify, the item must be unused, unopened, and in its original packaging, and you must provide proof of purchase. For hygiene and personal-care reasons, opened or used nasal strips, mouth tape, sleep patches, and similar personal-use products cannot be returned unless they arrived damaged, defective, or incorrect.
How to request a return
Email liyongitman@gmail.com before sending anything back. Include your order number, the item you wish to return, and the reason for the return. If approved, we will provide return instructions and the appropriate return address. Returns sent without prior authorization may not be accepted.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect, and include clear photos when possible. We will review the issue and provide an appropriate replacement or refund.
Return shipping and non-returnable items
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable except when the problem was caused by us. Gift cards and items marked final sale cannot be returned.
Exchanges
The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved.
Refunds
We will notify you after inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed after approval, contact us at liyongitman@gmail.com.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We will try to help, but orders that have already entered fulfillment or shipped cannot be canceled.