Shipping policy
Shipping Policy
Last updated: August 9, 2026
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Processing may take longer during holidays, promotional events, periods of high demand, inventory checks, or circumstances outside our reasonable control.
Shipping Rates
Available shipping methods and shipping charges are displayed at checkout before payment is completed.
Any free-shipping promotion is subject to the conditions displayed on the website or during checkout.
Estimated Delivery Time
For orders delivered within the United States, delivery normally takes approximately 7–15 business days after the order has been dispatched.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, customs inspections, incorrect addresses, local delivery conditions, and other circumstances outside our control may affect delivery.
Order Tracking
When tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking information may take up to 72 hours after dispatch to begin displaying updates.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you need to correct an address, contact us immediately at liyongitman@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
ESTRA is not responsible for delivery delays or losses caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be sent again.
International Orders
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly included at checkout, these charges are the customer’s responsibility. Customs processing may also delay delivery.
Delayed or Lost Packages
If your tracking information has not updated for an extended period or the estimated delivery period has passed, contact us at liyongitman@gmail.com and include your order number.
We will review the shipment information and assist with the available carrier investigation or resolution.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
• Check around the delivery location
• Ask household members or neighbors
• Contact the local delivery carrier
• Allow up to two additional business days for a delayed delivery scan
If the package is still missing, contact us so we can review the situation.
Damaged Packages
If a package or product arrives damaged, retain the product and its original packaging and contact us promptly. Include your order number and clear photos of the product, shipping label, and packaging.